Payment Policy

Last Updated: August 12, 2026

At LivingShapes, we want your shopping experience to be simple, secure, and convenient. This Payment Policy explains the payment methods we accept, how payments are processed and verified, and what happens if a payment fails or a refund is issued.

By placing an order through our website, you agree to the payment practices described below.

Accepted Payment Methods

LivingShapes accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Secure Payment Processing

We take reasonable measures to protect your payment information. Payments are processed using secure payment technology and SSL encryption to help protect information transmitted between your device and our website.

Your payment details may be processed by third-party payment providers. These providers use their own security measures and may be subject to applicable industry standards and requirements.

LivingShapes does not knowingly request or store sensitive payment information, such as complete credit card numbers, through unsecured channels.

Payment Authorization and Verification

When you submit an order, your selected payment method may be subject to authorization and verification by the applicable payment provider or financial institution.

Payment authorization confirms that the payment method is valid and that sufficient funds or available credit may be available. Additional verification may be required in certain circumstances to help protect against unauthorized transactions.

An order is not considered fully confirmed until payment has been successfully authorized.

Order Confirmation

After your payment has been successfully processed and your order has been accepted, you should receive an order confirmation by email containing relevant order details.

If you do not receive a confirmation email after completing your purchase, please check your spam, junk, or promotions folder. If you still cannot locate your confirmation, contact our customer support team so we can verify your order.

Pricing and Currency

All product prices on LivingShapes are displayed in U.S. Dollars (USD).

The total amount payable at checkout will be shown before you complete your purchase. Your bank or payment provider may apply additional fees, currency conversion charges, or other charges according to its own policies. LivingShapes does not control fees imposed by your financial institution or payment provider.

Failed or Declined Payments

A payment may be declined for several reasons, including incorrect payment information, insufficient funds, bank restrictions, security checks, or authorization issues with your card issuer or payment provider.

If your payment fails or is declined:

1. Verify that your payment information is correct.
2. Confirm that your card or payment account is active and has sufficient funds or available credit.
3. Contact your bank or payment provider if necessary.
4. Try another available payment method.

LivingShapes may be unable to process or fulfill an order until successful payment authorization is received.

Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

LivingShapes processes approved refunds within 1–2 business days after the refund has been authorized. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you believe you are entitled to a refund but have not received it after the applicable processing period, please contact our customer support team.

Fraud Prevention and Transaction Security

LivingShapes takes payment security and fraud prevention seriously. We may use reasonable security measures and transaction verification procedures to identify and prevent potentially fraudulent or unauthorized transactions.

For security purposes, we may:

• Review certain transactions for unusual or suspicious activity.
• Request additional information or verification when reasonably necessary.
• Decline, cancel, or delay an order where there is a reasonable concern regarding fraud or unauthorized payment activity.
• Work with payment processors and financial institutions to investigate potentially unauthorized transactions.

These measures are intended to help protect our customers and our business from payment fraud and unauthorized transactions.

Customer Support

If you have questions about a payment, order confirmation, refund, or any other payment-related issue, please contact LivingShapes using the information below.

Phone: +1 773 306 1417
Email: support@livingshapes.shop
Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)
Address: 6239 S Ashland Ave, Chicago, IL 60636, United States

We aim to provide helpful and timely assistance with payment-related questions and concerns.

Policy Updates

LivingShapes may update this Payment Policy from time to time to reflect changes to our payment methods, security practices, business operations, or applicable requirements. Any updates will be posted on this page with a revised effective or updated date.

Contact LivingShapes

For questions about this Payment Policy or your payment, please contact us:

LivingShapes
6239 S Ashland Ave
Chicago, IL 60636
United States

Phone: +1 773 306 1417
Email: support@livingshapes.shop