FAQ’s

Welcome to LivingShapes, your destination for premium furniture designed to bring comfort, style, and functionality to your home. We offer carefully selected dining tables, coffee tables, and sofa sets for customers across the United States. Below, you’ll find answers to common questions about our products, shipping, returns, payments, and customer support.

Products

What products does LivingShapes sell?

LivingShapes specializes in premium dining tables, coffee tables, and sofa sets designed to complement modern and comfortable living spaces.

Where can I find product dimensions?

Product dimensions and specifications are provided on the individual product pages. We recommend reviewing the dimensions carefully before placing your order to ensure the furniture is suitable for your space.

Shipping & Delivery

Do you offer free shipping?

Yes. LivingShapes offers free shipping within the United States on eligible orders.

How long does order processing take?

Orders are typically processed within 1–2 business days after payment is successfully confirmed.

How long does shipping take?

After processing, orders generally arrive within 5–7 business days.

Do you ship outside the United States?

Currently, LivingShapes ships within the United States only. We do not currently offer international shipping.

How can I track my order?

Once your order has been shipped, we’ll provide tracking information so you can monitor your package’s progress.

What if my package is delayed or lost?

If your order is delayed or appears to be lost in transit, please contact our customer support team. We’ll review the shipment status and assist you with the next steps.

Orders & Cancellations

Can I change my order after placing it?

If you need to change your order, contact us as soon as possible. We’ll do our best to accommodate changes before your order enters processing or shipment.

Can I cancel my order?

Order cancellation requests should be submitted as soon as possible. If your order has not yet been processed or shipped, we’ll do our best to accommodate your request.

Payment

What payment methods do you accept?

LivingShapes accepts several convenient payment options, including:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is my payment information secure?

Yes. We use secure payment processing designed to protect your payment information during checkout. Your payment details are handled through secure payment infrastructure and are not stored unnecessarily on our website.

Why was I charged but didn’t receive a confirmation email?

If you completed payment but did not receive an order confirmation, first check your spam, junk, or promotions folder. If you still cannot find it, contact our support team with your order details so we can verify your purchase.

Returns & Refunds

Do you accept returns?

Yes. LivingShapes offers a 14-day return policy for eligible products. Please contact us promptly if you would like to initiate a return.

How long does it take to receive a refund?

Once your return has been approved and processed, refunds are generally processed within 1–2 business days. The time it takes for the funds to appear in your account may vary depending on your payment provider or bank.

What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible if you receive a damaged, defective, or incorrect item. Our customer support team will review the issue and help determine the appropriate solution.

Customer Support

How can I contact LivingShapes?

You can reach our customer support team using the following information:

Phone: +1 773 306 1417
Email: support@livingshapes.shop
Address: 6239 S Ashland Ave, Chicago, IL 60636, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

How quickly will I receive a response?

We aim to respond to customer inquiries within 1 business day during our regular business hours.

Why Choose LivingShapes?

Why should I choose LivingShapes for my furniture?

LivingShapes is committed to providing customers with premium furniture, convenient shopping, reliable delivery, and responsive customer support. Our dining tables, coffee tables, and sofa sets are selected to combine style and practicality, helping you create a home that feels comfortable and inviting.

We focus on making every part of your shopping experience straightforward—from secure checkout and free U.S. shipping to order tracking and dedicated customer assistance.

Have more questions?

If you couldn’t find the answer you’re looking for, our team is happy to help.

LivingShapes Customer Support
Phone: +1 773 306 1417
Email: support@livingshapes.shop
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

LivingShapes — Premium furniture for spaces worth living in.